House rules and cancellation policy
DEPOSIT AND CANCELLATION POLICY
- 50 % deposit within 24 hours of booking.
- The balance is due 7 days before arrival.
- If your booking is for accommodation within 7 days of making the booking, then the full amount is required to secure your booking.
- Cancellation within 7 days of accommodation - 100% cancellation fee (no refund)
- Cancellation within 14 days of accommodation - 50% cancellation fee (50% of fee will be refunded)
- No show bookings - 100% cancellation fee (no refund)
- RIGHT OF ADMISSION RESERVED.
- PLEASE NOTE: NO PART PAYMENTS WILL BE REFUNDED IN THE EVENT OF A NO-SHOW OR IF YOU OR ANY MEMBER OF YOUR PARTY HAS TO LEAVE EARLY FOR WHATEVER REASONS.
- One parking bay is allocated for each room. Additional cars will have to park outside the property If there are no empty parking bays.
- No smoking in the rooms. Smoking is allowed outside - (at least 5 metres away from open doors or windows). Please make use of the ashtrays provided and do not drop your cigarette butts in the garden or plant pots
- Please ensure that children do not jump on the beds or chairs.
- If you are staying in the Hampton room - parents are to ensure that children do not jump around on the wooden loft floor or the beds in the loft.
- Noise levels to be kept down at all times and NO NOISE ALLOWED after 8pm.
- No illegal substances are permitted on the premises
- Person’s visiting guests who are staying at King’s Hill’s are to leave the property by 8pm latest. Please inform management if you are expecting a visitor for any period of time before 8pm.
- No visitors of guests are allowed to stay overnight that have not been booked in, in advance.
- A penalty fee of R250.00 WILL be charged for any person staying on the premises overnight (or part therof), without prior notification and payment.
- Any damages or loss to King’s Hill property shall be paid for by you, your company or a member of your party prior to departure.
- Rooms are serviced daily between 9 and 12pm.
- Room to be vacated by 10am on day of departure.
- A FEE OF R150.00 WILL BE LEVIED FOR LATE DEPARTURES.