House rules and cancellation policy

DEPOSIT AND CANCELLATION POLICY

DEPOSIT POLICY

  • 50 % deposit within 24 hours of booking.
  • The balance is due 7 days before arrival.
  • If your booking is for accommodation within 7 days of making the booking, then the full amount is required to secure your booking.

CANCELLATION POLICY

  • Cancellation within 7 days of accommodation - 100% cancellation fee (no refund)
  • Cancellation within 14 days of accommodation - 50% cancellation fee (50% of fee will be refunded)
  • No show bookings - 100% cancellation fee (no refund)

HOUSE RULES

  • RIGHT OF ADMISSION RESERVED.
  • PLEASE NOTE: NO PART PAYMENTS WILL BE REFUNDED IN THE EVENT OF A NO-SHOW OR IF YOU OR ANY MEMBER OF YOUR PARTY HAS TO LEAVE EARLY FOR WHATEVER REASONS.
  • One parking bay is allocated for each room.  Additional cars will have to park outside the property If there are no empty parking bays.
  • No smoking in the rooms.  Smoking is allowed outside - (at least 5 metres away from open doors or windows). Please make use of the ashtrays provided and do not drop your cigarette butts in the garden or plant pots
  • Please ensure that children do not jump on the beds or chairs.
  • If you are staying in the Hampton room -  parents are to ensure that children do not jump around on the wooden loft floor or the beds in the loft.
  • Noise levels to be kept down at all times and NO NOISE ALLOWED after 8pm.
  • No illegal substances are permitted on the premises
  • Person’s visiting guests who are staying at King’s Hill’s are to leave the property by 8pm latest.  Please inform management if you are expecting a visitor for any period of time before 8pm.
  • No visitors of guests are allowed to stay overnight that have not been booked in, in advance. 
  • A penalty fee of R250.00 WILL be charged for any person staying on the premises overnight (or part therof), without prior notification and payment.
  • Any damages or loss to King’s Hill property shall be paid for by you, your company or a member of your party prior to departure.
  • Rooms are serviced daily between 9 and 12pm.
  • Room to be vacated by 10am on day of departure.
  • A FEE OF R150.00 WILL BE LEVIED FOR LATE DEPARTURES.